Customer Service and Returns
When you purchase Zawadee products, you're supported by one of the best guarantees in the business. Our commitment to complete customer satisfaction makes shopping with us risk free and easy.
Return/Exchange Within 30 Days
Zawadee will exchange or issue a refund on all products within 30 days of the date of purchase. Refunds will be issued in the original form of payment.
How do I make an online return?
We make it easy to return merchandise with our risk-free return service. Complete the return request by following this link and we will guide you through the process. Please have either:
1. Your email address used to place the order OR
2. Order number starting with # and your Zip code
We accept Visa, MasterCard and American Express, as well as Paypal, Google Pay and Amazon Pay. All purchases will be completed in the currency you have selected.
Order and Shipping Confirmation
After you place your order (if you have provided a valid email address), you will receive an email order confirmation. Once an order is shipped, you will receive another email telling you how your order is being shipped and providing your order tracking number.
Delivery & Shipping DaysEstimated free economy shipping time is 5-7 business days within Continental USA excluding sculptures weighing more than 150 pounds. 2-Day delivery option is available during checkout. Sculptures require special handling time of 5 business days for crating and packing before shipping via Motor Freight. For all items weighing more than 150 pounds, estimated delivery date will be provided within 3 business days of placing the order.
Response Time for Customer Service Issues
We make every attempt to answer customer service issues on the same business day. At the latest, we will be back to you within one business day. Our hours of operation are 9 a.m. to 5 p.m. (Eastern Standard Time), Monday through Friday.
Zawadee strives to be your premier source of handmade products from around the world, by offering a broad selection of unique and authentic items. Our customers ARE our business. You have our commitment to provide exceptional customer service.